How do you vet candidates before presenting them?

In-depth interview covering work history, motivations, culture preferences and career goals. Reference verification with previous employers to confirm experience and work ethic. Practical assessment against the specific demands of your role and venue type. Personal endorsement: we only present candidates we would genuinely hire ourselves. You will never receive a bulk CV drop. Every shortlist is curated.

Hospitality Workforce Specialists · London

Hospitality Recruitment Agency London: Build a Hospitality Team That Stays.

Cookaburra is a London hospitality agency placing permanent chefs, managers and front of house staff in independent restaurants, hotels, bars, cafes and members clubs. You pay only when a placed candidate starts. Every placement carries a 12 week rebate period, or 20 weeks on Premium. Cookaburra Ltd, company number 15506558. We publish the Cookaburra Standard for how venues treat their staff.

Book a Free Consultation CallSee Our Process

✓Zero Upfront Risk✓Permanent Placements Only✓Hospitality Industry Only✓5★ Client Rating✓Est. 2024

0wk

rebate period

No Placement,

No Payment.

Elegant restaurant interior with warm lighting and bar seating in London

Guarantee

No Placement,

No Payment.

0wk

rebate period

Hospitality Workforce Specialists · London

Hospitality Recruitment Agency London: Build a Hospitality Team That Stays.

Book a Free Consultation CallSee Our Process

✓Zero Upfront Risk✓Permanent Placements Only✓Hospitality Industry Only✓5★ Client Rating✓Est. 2024

0wk

rebate period

No Placement,

No Payment.

Guarantee

No Placement,

No Payment.

0wk

rebate period

Trusted by London's Finest Venues

Who We Work With

Across Every Corner of London's Hospitality Scene

From Michelin-starred fine diners in Mayfair to members clubs in St James's and neighbourhood gems in Brixton, Cookaburra places permanent staff across the full breadth of London's food and hospitality industry.

Head Chef Sous Chef Pastry Chef Restaurant Manager Bar Manager Front of House Manager Sommelier General Manager Events Manager Head Barista

Currently viewing

Dining

Currently viewing

Bars & Cocktails

Currently viewing

Hotels

Currently viewing

Members Clubs

Currently viewing

Catering & Events

Not sure if your venue fits? get in touch and we'll let you know how we can help.

The Staffing Reality

Why London Hospitality Has a Staffing Crisis It Cannot Temp Its Way Out Of

Finding great hospitality professionals is only half the challenge. Keeping them is where most placements fail. We're built to solve both.

annual staff turnover in UK hospitality, the highest of any sector (CIPD analysis of ONS data, 2022 to 2023)

Since Brexit, the EU talent pool that London hospitality relied on has contracted sharply. Venues that once absorbed that gap with seasonal European workers now face a structural shortage that casual hiring cannot solve. Only permanent placements with real retention behind them close it.

0×

the annual salary, the cost of a bad hire at middle management level (REC and Oxford Economics, 2016)

A bad hire carries hidden costs: lost productivity, rehiring, retraining, and team disruption. REC research with Oxford Economics found a bad hire at middle management level can cost over three times salary. It is a worked example for a £42,000 role, so treat it as a guide.

0nd

highest vacancy rate of any UK industry, at 2.8% for hospitality (ONS, June to August 2026)

In hospitality, understaffing is immediately visible to your guests. Weeks without the right person means burnt out staff, eroded service standards, and lost bookings.

Cookaburra average2 to 6 weeks

The reason our placements stay is not luck.

We publish eight requirements for how venues treat their people: salary on every role, proper rotas, paid trial shifts and real wellbeing support. Our goal is that every venue we work with meets them, and venues that do can display the badge. Candidates who know a venue meets the Standard accept and stay. That is what backs our placement guarantee.

See the Standard

Know what you must pay

Check the legal minimum before you set the rate: the National Living Wage and age bands, the Real Living Wage, tips and tronc rules, and holiday pay, with a free pay checker.

Check the minimum wage rates

See It for Yourself

What is turnover costing your team?

Team size8 staff

260

Your estimate: training and lost productivity per leaver£0

£0£10k

Annual staff turnover rate50%

10%120%

Recruitment uses the CIPD 2026 median of £2,000 per hire, which covers advertising, agency fees and in house time. Training and lost productivity differ for every venue, so set your own estimate. Only 25% of new hospitality staff stay beyond 90 days (Harri Peach Report 2026).

Your annual turnover cost

£8,000

per year in turnover costs

Staff leaving each year4 people

Cost per departure£2,000

Recruitment cost (CIPD 2026 median)£2,000

Your training and productivity estimate£0

Fix this with Cookaburra

Staff stay where they are treated well. That is why we publish the Cookaburra Standard and work towards every venue we work with meeting it.

See It for Yourself

What does the wrong hire really cost?

Role salary£70,000

£40k£200k

Bad hires in the past year

Illustrative estimate based on REC and Oxford Economics (2016), which found a bad hire at middle management level on £42,000 could cost over three times salary. Costs for junior roles will differ.

The cost comparison

£210,000

Cost of bad hire

Ask us

Cookaburra placement fee

Stop Losing Money on Bad Hires

Chef and bar staff working together at a London hospitality venue

Close-up of a perfectly made espresso at a London café

0wk

rebate guarantee

The Permanent Advantage

Why Permanent Placements in London Win Every Time

Casuals plug gaps. Permanent staff build businesses. There's a fundamental difference in performance, loyalty, and the experience they deliver. Cookaburra connects you with the latter.

A Cohesive Team Culture

Permanent staff invest in your business, build relationships with regulars, and elevate your service standards every single shift, because they see a future there.

Dramatically Lower Long-Term Costs

One quality permanent placement costs less over three years than the endless cycle of temp fees, agency premiums, and emergency cover that casual staffing demands.

Exceptional Guest Experiences

Guests notice when staff know their names, remember their preferences, and genuinely care. Only permanent employees build those relationships that keep guests coming back.

Protected by Our Guarantee

You only pay when we place the right person. With up to 20 weeks rebate or free replacement, your investment is protected long after day one.

Find Your Next Permanent Hire

Our Proven Approach

Our London Recruitment Process: Brief to Brilliant Hire

We handle the heavy lifting so you can focus on running your venue. Here's exactly what to expect when you work with Cookaburra.

Step 01

Free 15 Minute Consultation

We start with a free, no obligation 15 minute call to understand your business, the roles you need to fill, and any recruitment challenges you're facing. We'll walk you through how Cookaburra works, how we find candidates who fit your culture, and outline the next steps. You'll leave with a clear plan and no pressure.

Step 02

Compare Packages and Sign

When you're happy to go ahead, we send a short digital agreement. You compare our service packages side by side, review the fee and rebate terms, and sign online in a couple of minutes. No printing, no scanning. Signing at this stage means that the moment you're ready to hire, the search can start straight away.

The agreement sets out our fee, the rebate period, and the package you choose. Everything is laid out plainly before you sign, and nothing is charged until we successfully place someone. Once it is signed you are set up in our system, ready to brief a role whenever it suits you.

Step 03

Online Role Brief

Brief a role as soon as you've signed, or wait until you're actually ready to hire. When you're ready, you open a private link and complete the brief at your own pace, usually in 20 to 30 minutes. Answer conversationally and our AI builds a complete, ready-to-approve job description.

Whenever you are ready to fill a role, you open your private link. The brief works like a guided conversation and most employers spend 20 to 30 minutes on it, covering venue details, team culture, salary, hours, and what makes the ideal candidate, and it saves as you go so you can pause and pick it up later.

Our AI then generates a full job description which you can edit and approve directly in the browser. The approved job description becomes the benchmark our system uses to score every candidate in our talent pool against the role, objectively, before a recruiter reviews anyone.

Step 04

AI Targeted Hospitality Search

Our network activates alongside our AI powered candidate search. We use intelligent targeting to surface the right profiles across our database, social platforms and job boards, reaching top passive talent who are not actively looking. Every incoming application is automatically AI assessed against your approved job description, evaluating candidates objectively so every application is considered on merit alone.

Once your job description is approved, our system immediately scores every eligible candidate in our talent pool against it. Each CV is read by our AI, which assigns a relevance score and writes a one-line summary.

That score reflects seven things about each candidate: how closely their craft and hands on experience fit the role, whether your non negotiable requirements are clearly met, whether their seniority and level of responsibility match, how well they suit your style of venue, the practical side of commute, shift pattern, start date, pay expectations and full time or part time fit, how well the calibre of the venues they have worked in matches the standard of yours, and the qualities that show a candidate will lift the standard of your team.

The highest scoring candidates are reviewed by our team first. At the same time, targeted outreach campaigns reach hospitality professionals who are not actively looking but closely match the role. Every inbound application is also automatically pre-screened before a recruiter reviews it. The result: by the time your shortlist reaches your inbox, an objective filter has already removed the noise.

Step 05

Curated Shortlist Presented

You receive a shortlist of thoroughly vetted candidates: two to three on our Professional package, or three to five on Premium. Before anyone reaches your inbox, each has been phone screened by our team to gather further context and cleared a right-to-work verification. Every shortlisted candidate comes with our detailed recommendation.

Step 06

Interviews & Trials with the Client

We arrange interviews and paid trial shifts at your venue, at times that suit your service. Each candidate is briefed beforehand, we handle all the scheduling and follow up, and we gather structured feedback from both sides after every meeting so you can compare people fairly.

Step 07

Decision Support

With interviews and trials done, we stay close while you weigh up the candidates. You get our honest read on each person, salary and offer guidance, and help shaping the offer so the right hire accepts with confidence.

Step 08

Placement & Rebate Guarantee

Your new team member starts. We check in at 4 and 12 weeks, and again at 20 weeks on Premium placements, to keep the transition smooth for both sides. On Premium, each check in is a retention consultation: you and your new team member each complete a short private feedback form, and we talk it through with you. Every placement is backed by a 12 week rebate, extended to 20 weeks on Premium, or a free replacement if things don't work out.

Book a Free Consultation Call

Alexander Scrase

Founder & Director, Cookaburra

Meet the Founder

Built by Someone Who's Worked the Pass.

I started in hospitality at 16 in Perth, washing dishes, working the line, learning what it actually takes to run a kitchen and a floor under pressure. Over the next 14 years I worked my way through cafés, fine dining, and Michelin-starred kitchens across Perth and London.

London is where I fell in love with the industry at its best, the pace, the craft, the culture of the great venues here. So when I decided to move into recruitment, this was always where I wanted to do it. I founded Cookaburra to connect London's best venues with the people who will genuinely thrive in them.

Two years later, I launched Cookatoo in Perth, bringing the same approach back to the industry I grew up in. Together, the two agencies are working to bridge the gap between Australia and the United Kingdom, helping talent and venues connect across both markets.

Great recruitment isn't about filling a role. It's about understanding a venue's culture and finding someone who fits. Every placement is personal. I won't put someone in front of you that I wouldn't hire myself.

14+

Years in hospitality

Age 16

Started in Perth

London

Michelin-starred kitchens

Cookaburra

Founder & Director

Connect on LinkedIn

The Retention Case for Wellness

Hospitality has long carried a culture that takes more from people than it gives back. As the industry evolves and a younger generation moves away from that, the businesses that invest in their people beyond the payslip will be the ones that attract and keep the best talent.

That's why every candidate we place gets access to our Wellness Perks Portfolio, with discounted rates at gyms, studios, and wellbeing venues across London. And because culture is a team effort, we extend those same perks to your entire existing team at no extra cost.

Gyms Sauna Ice Baths Pilates Meditation Yoga Breathwork Steamrooms+ more

Why people leave, in the latest data

52%

of UK hospitality workers are likely to stay with their current employer, down from 62% in 2024

Hospitality People Survey 2026, Access Hospitality, HRC and KAM Insights

36%

of UK hospitality workers say work has a negative impact on their mental health

Hospitality People Survey 2026, Access Hospitality, HRC and KAM Insights

54%

of UK hospitality professionals feel their wellbeing is supported by their organisation

Hospitality Action, Taking the Temperature 2026

Google Reviews

What London's Hospitality Says

5.0· 13 reviews on Google

“Alex went out and found the perfect candidate for us. I can't thank you enough for the time and effort spent. I would recommend Cookaburra to anyone looking to hire, the care and attentiveness has been perfect.”
ZW
Zara White
EmployerPomelo London
“Outstanding service and exceptional customer attention. This agency has been instrumental in helping our business by providing a wide range of excellent candidates. Their professionalism made the hiring process seamless and stress-free.”
TO
Tomas Oliveros
EmployerSpacetalk
“As a small business, we were weary of working with a recruiter, but Alex was a breath of fresh air and shared our philosophy of fostering sustainable, balanced and rewarding hospitality environments. Alex understood our needs and aligned our goals with the right candidate.”
KE
Kiki Evans
EmployerUnwined
“We together worked out whether I would be a great fit, I of course got the job and I'd very much say it felt like a team effort. In the future, if I'm ever looking for another placement, I wouldn't go anywhere else.”
SK
Sudais Knight
CandidatePlaced via Cookaburra
“As a jobseeker, I felt genuinely valued. Cookaburra took the time to understand my skills and career aspirations, and matched me with opportunities that were a perfect fit. Thanks to their efforts, I was placed at La Maritxu, a position I am absolutely thrilled about.”
EB
Esmira Bairamova
CandidatePlaced at La Maritxu
“Highly recommend Alexander and his team. They have frequently sent me help at short notice and the chefs they've sent have all been absolutely fantastic, going above and beyond and working brilliantly with my existing team.”
JB
James Blunt
Employer
“Really awesome placement company. Alex helped me find a job that met all my requirements. Even though he's a recruiter, he made sure the process was smooth and checked up on me along the way. I highly recommend him.”
KB
Kevin Botha
CandidatePlaced at Unwined
“Cookaburra has been an outstanding partner in our recruitment efforts. They consistently provide top-notch candidates who are not only skilled but also a great fit for our team culture. Their extensive network and deep industry knowledge have been invaluable.”
LL
Lucia Larragoiti Fisher
EmployerLa Maritxu London
“I am extremely grateful to Cookaburra for helping me secure a fantastic job. A special thanks to Alex, whose intervention was instrumental in getting me hired. They are 100% trustworthy and dedicated to helping you succeed.”
VV
Vishnu V S
CandidatePlaced at SpaceTalk
“I have received brilliant communication and services whilst using Cookaburra. They are very attentive and share brilliant information. They offer great support and attention to detail, a well-deserved 5-star rating!”
RG
Rosie Gulbis
CandidatePlaced at Forge Coffee
“Cookaburra Hospitality Recruitment connects top talents with leading hospitality employers. Their friendly, personalised service and industry expertise make the job search enjoyable and successful.”
ST
Sandra Torrano Marcos
CandidatePlaced via Cookaburra
“Alex was great! He found me a sous chef position in a company perfect for what I was looking for. He made sure it was the right fit & that I would be happy long term. Outstanding”
RL
Rachel Lunn
CandidatePlaced at Pomelo
“Very useful service, would recommend to anyone in the hospitality industry looking for chefs.”
A
Alysia
EmployerBelle Époque Patisserie
“Alex went out and found the perfect candidate for us. I can't thank you enough for the time and effort spent. I would recommend Cookaburra to anyone looking to hire, the care and attentiveness has been perfect.”
ZW
Zara White
EmployerPomelo London
“Outstanding service and exceptional customer attention. This agency has been instrumental in helping our business by providing a wide range of excellent candidates. Their professionalism made the hiring process seamless and stress-free.”
TO
Tomas Oliveros
EmployerSpacetalk
“As a small business, we were weary of working with a recruiter, but Alex was a breath of fresh air and shared our philosophy of fostering sustainable, balanced and rewarding hospitality environments. Alex understood our needs and aligned our goals with the right candidate.”
KE
Kiki Evans
EmployerUnwined
“We together worked out whether I would be a great fit, I of course got the job and I'd very much say it felt like a team effort. In the future, if I'm ever looking for another placement, I wouldn't go anywhere else.”
SK
Sudais Knight
CandidatePlaced via Cookaburra
“As a jobseeker, I felt genuinely valued. Cookaburra took the time to understand my skills and career aspirations, and matched me with opportunities that were a perfect fit. Thanks to their efforts, I was placed at La Maritxu, a position I am absolutely thrilled about.”
EB
Esmira Bairamova
CandidatePlaced at La Maritxu
“Highly recommend Alexander and his team. They have frequently sent me help at short notice and the chefs they've sent have all been absolutely fantastic, going above and beyond and working brilliantly with my existing team.”
JB
James Blunt
Employer
“Really awesome placement company. Alex helped me find a job that met all my requirements. Even though he's a recruiter, he made sure the process was smooth and checked up on me along the way. I highly recommend him.”
KB
Kevin Botha
CandidatePlaced at Unwined
“Cookaburra has been an outstanding partner in our recruitment efforts. They consistently provide top-notch candidates who are not only skilled but also a great fit for our team culture. Their extensive network and deep industry knowledge have been invaluable.”
LL
Lucia Larragoiti Fisher
EmployerLa Maritxu London
“I am extremely grateful to Cookaburra for helping me secure a fantastic job. A special thanks to Alex, whose intervention was instrumental in getting me hired. They are 100% trustworthy and dedicated to helping you succeed.”
VV
Vishnu V S
CandidatePlaced at SpaceTalk
“I have received brilliant communication and services whilst using Cookaburra. They are very attentive and share brilliant information. They offer great support and attention to detail, a well-deserved 5-star rating!”
RG
Rosie Gulbis
CandidatePlaced at Forge Coffee
“Cookaburra Hospitality Recruitment connects top talents with leading hospitality employers. Their friendly, personalised service and industry expertise make the job search enjoyable and successful.”
ST
Sandra Torrano Marcos
CandidatePlaced via Cookaburra
“Alex was great! He found me a sous chef position in a company perfect for what I was looking for. He made sure it was the right fit & that I would be happy long term. Outstanding”
RL
Rachel Lunn
CandidatePlaced at Pomelo
“Very useful service, would recommend to anyone in the hospitality industry looking for chefs.”
A
Alysia
EmployerBelle Époque Patisserie

Pricing & Packages

London Hospitality Recruitment Packages

Both packages include our placement guarantee and are priced at a competitive commission based on the candidate's first-year salary, exclusive of VAT.

✓Zero Upfront Risk✓No Placement, No Payment✓Free Replacement Within Rebate✓Up to 20 Week Rebate

Professional

Our foundation service. We handle the full search: consultation call, role brief, AI generated job description, advertising, screening, right to work checks, salary benchmarking and interview coordination. You receive a curated shortlist of two to three people worth meeting, with performance tracking and a 12 week rebate to protect your investment.

Free 15-minute consultation call
Online role brief, completed in your own time
AI generated job description for your review and approval
Salary benchmarking
Online & social media advertising
Professional candidate sourcing
Professional candidate screening
Candidate one to one briefing before interview
Right to work checks
2–3 candidate shortlist
Rapid response staffing
4 and 12 week performance tracking
Retention guarantee
Candidate & client feedback
24/7 direct CEO contact
Payment within 14 days of invoice
12 week rebate or free replacement
Wellness Perks Portfolio for placed candidate

Get Started

Commission % of first-year salary + VAT · confirmed on consultation call

Recommended

Premium

Everything in Professional, extended. Premium advertising, targeted headhunting, cultural fit assessment, contract review and a dedicated senior consultant from brief to handover. Our 20-week rebate period and retention consultation give you the deepest level of confidence in every hire.

Everything in Professional, plus:
Premium online advertisement
Targeted sourcing & headhunting
Cultural fit assessment
Contract review & advice
3–5 thoroughly vetted shortlist
Dedicated senior consultant
Onboarding support
20 week performance tracking
Retention consultation
Extended 20 week rebate or free replacement
Wellness Perks Portfolio for candidate & whole team

Book a Free Consultation Call

Commission % of first-year salary + VAT · confirmed on consultation call

Not sure which package suits your needs? Book a free consultation call and we'll guide you through the right choice.

Wellness Partner Benefits, Included With Every Placement

Let's Talk

Ready to Build a Team That Actually Stays?

Book a free 15-minute consultation using the calendar, or send your details below and we'll get back to you within one business day. You'll also receive a copy of our Salary Benchmark Guide for 2026.

Send an Enquiry

We'll respond within one business day.

Guaranteed: if a placement doesn't work out, we offer a rebate or free replacement for 12 weeks on Professional or up to 20 weeks on Premium.

Book a 15-Minute Call

Free, no-obligation consultation call.

Can't see the calendar? Book directly on Calendly

+44 7904 649929·enquiries@cookaburra.co.uk

Common Questions

Everything You Need to Know.

Cookaburra operates on a success-only basis, you pay a placement fee only when we successfully place a candidate who starts in the role. There are no upfront costs, retainers or subscription fees. Our fee is a competitive percentage of the placed candidate's first-year salary, discussed and agreed before we begin.

We recruit across Central London, including Mayfair, Soho, Covent Garden, Marylebone, Chelsea, Kensington, Fitzrovia, Belgravia, Canary Wharf and The City, as well as Greater London, including Shoreditch, Brixton, Clapham, Hackney, Islington, Notting Hill, Peckham, Richmond, Greenwich and Hampstead.

We specialise in permanent placements across all front and back of house roles: Head Chef, Sous Chef, Chef de Partie, Restaurant Manager, Front of House Manager, Bar Manager, Head Barista, Events Manager, Hotel Manager and Sommelier. If your role is not listed, get in touch, we are happy to discuss.

No. Cookaburra focuses exclusively on permanent placements. Our belief is that high turnover is one of the biggest problems in hospitality, and that permanent hires are the most effective solution. If you need long-term stability in your team, we are the right fit.

Our Professional package includes a 12-week rebate period or free replacement if a placement does not work out. Our Premium package extends this to a 20-week rebate period or free replacement, giving you greater protection on senior or hard-to-fill roles.

After your consultation and once you have signed our agreement, we send you a private link to our online role brief. It works like a conversation and most employers take 20 to 30 minutes, done in their own time, and you can pause and come back to it whenever suits. Our AI then generates a complete job description from your answers for you to review, edit, and approve before we begin the search. You can brief a role straight away or wait until you are ready to hire.

Timelines vary depending on the role and how quickly candidates are available, but most placements are completed within 2 to 6 weeks from brief to accepted offer. Senior or specialist roles can take longer. We will give you a realistic timeframe at the start of every engagement.

✓In-depth interview covering work history, motivations, culture preferences and career goals.
✓Reference verification with previous employers to confirm experience and work ethic.
✓Practical assessment against the specific demands of your role and venue type.
✓Personal endorsement: we only present candidates we would genuinely hire ourselves.
✓You will never receive a bulk CV drop. Every shortlist is curated.

We cannot guarantee it. Candidates are scored on merit. Team and personality fit differ for every venue and depend on human judgement, which can be affected by bias and cannot be measured with complete accuracy, so we may not always get it right. Fit is confirmed through interviews and trial shifts, and chemistry is your decision. We reduce the risk with fairness audits of our scoring and a personal review of every shortlist, and your feedback after interviews and trials helps us improve future matches. The rebate and replacement period applies if a placement does not work out.

Cookaburra was founded by Alexander Scrase, who spent 14 years working in hospitality, from cafes and fine dining in Perth to Michelin-starred kitchens in London. We recruit from the inside out: every candidate is personally vetted by someone who has done the work themselves. We do not bulk-send CVs. We present a small, curated shortlist of people we would genuinely hire.

Where We Operate

Proudly Serving London's Hospitality Scene

Cookaburra is a London recruitment agency, built for London hospitality. We know the venues, the market, and the talent because we're part of it.

Central London

Service Area

From Mayfair fine dining to Soho's buzzing neighbourhood restaurants, Shoreditch's creative scene and Islington's neighbourhood bistros, we recruit across every postcode and style of operation in the heart of London.

Mayfair Soho Covent Garden Marylebone Chelsea Kensington Fitzrovia Belgravia Canary Wharf The City Camden Shoreditch Islington Notting Hill Hackney Brixton Clapham Peckham Richmond Greenwich Hampstead

Greater London

Service Area

Wimbledon, Croydon, Ealing and beyond. London's outer boroughs have a thriving hospitality scene and we recruit across them with the same rigour we apply everywhere.

Wimbledon Croydon Kingston Ealing Stratford Wembley Bromley Lewisham Chiswick Barnet Enfield Sutton Tooting Balham Harrow Hounslow Ilford Romford Dulwich Crystal Palace

Based outside these areas? Get in touch and we'd love to hear from you.

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